privacy policy
Trials is a one-person operation, and this policy is short because we collect very little. There are no accounts to sign up for, no tracking pixels, and no mailing list.
Who is responsible
Trials is the data controller for information collected through this site. Contact [email protected] about anything on this page.
What we collect
When you buy something
Your name, email address, delivery address and phone number, so we can take the order, post it to you and contact you if there is a problem. You give these to Stripe during checkout and we see them on the order.
We never see your card number. Stripe handles the payment and only tells us whether it succeeded, along with the last four digits and card type.
When you just browse
Your cart is stored in your own browser, on your own device. It is not sent to us until you start checkout, and we cannot read it before then.
Our host keeps standard server logs, including IP addresses, for security and to keep the site running. We do not use these to build any profile of you.
Cookies
This site sets no advertising or analytics cookies, which is why there is no cookie banner. Stripe sets its own cookies on its checkout page to prevent fraud. Their privacy policy covers that.
Why we are allowed to hold it
- To perform our contract with you covers everything needed to get your order packed and delivered.
- Legal obligation covers keeping sales records for HMRC.
- Legitimate interests covers basic security logging and preventing fraud.
Who else sees it
- Stripe processes payments and holds your order and contact details.
- Vercel hosts the site and processes requests to it.
- Royal Mail or a courier gets your name and address so your parcel arrives.
- HMRC, if we are legally required to produce records.
We do not sell your data, and we do not share it with anyone for marketing.
How long we keep it
Order and payment records are kept for six years, which is what UK tax law requires. General emails are deleted once the conversation is finished and there is no reason to keep them.
Your rights
You can ask us to:
- Show you a copy of what we hold about you
- Correct anything that is wrong
- Delete it, though we may have to keep order records for the tax period above
- Stop using it in a particular way, or object to how we use it
- Send it to you or another provider in a portable format
Email [email protected] and we will respond within one month, free of charge.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK regulator, at any time.