returns and refunds
Changed your mind
Because you bought online, you have a legal right to cancel your order for any reason at all. You do not have to give one, and we will not ask.
You have 14 days from the day your parcel arrives to tell us you want to cancel. Email [email protected] with your order number and we will confirm. Once you have told us, you then have a further 14 days to actually post the tee back.
Condition
Try it on the way you would in a shop. If a tee comes back worn, washed, scented or damaged, we may reduce your refund to reflect the loss in value.
Who pays the postage
You cover the cost of posting a change-of-mind return back to us. We recommend a tracked service, because until it reaches us it is still your responsibility if it goes missing. This does not apply to faulty items, which are covered below.
Your refund
We refund within 14 days of the tee reaching us, back to the card you paid with. That includes the original Trials delivery charge you paid on the way out.
Something is wrong with it
Different rules, better ones. If your tee is faulty, damaged in transit, or is not what was described on the site:
- Within 30 days of delivery, you can reject it outright for a full refund.
- After 30 days, we will repair or replace it. If that is not possible, you get a refund.
- Return postage on faulty items is on us, always. Never pay to send back something that arrived wrong.
Email [email protected] with a photo and your order number and we will sort it out.
Where to send it
Email [email protected] before sending anything back and we will reply with the return address. Please do not post it anywhere until you have heard from us, or we cannot guarantee it reaches the right place.
None of this affects your legal rights
Nothing on this page reduces what you are entitled to under UK consumer law. If you think we have got something wrong, tell us, and if we cannot resolve it you can get free advice from Citizens Advice.
Full trading terms are on the terms and conditions page.